YOUR QUESTIONS ABOUT SHIPPING & DELIVERY
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Q: When will my order be processed and shipped out? A: Our team works hard to get your items ready! We pack and ship orders from Monday to Friday, excluding holidays. Standard processing usually takes about 5 business days after you place your order. If you buy something over the weekend, we will begin processing it on the next available business day.
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Q: Where do you ship, and how long does delivery take? A: We proudly offer worldwide shipping! Once your package is dispatched, it generally takes between 10 to 20 business days to arrive, depending on your country's local carrier schedules. Occasionally, international shipments encounter unexpected delays due to customs inspections, carrier routing backlogs, or extreme weather conditions. If our logistics team finds that we cannot safely deliver to your specific region, we will contact you immediately to adjust your order.
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Q: Where are my items being shipped from? A: To keep things moving efficiently, we utilize regional distribution hubs based on our current inventory. Depending on stock allocation, certain items may also be produced and shipped directly out of our manufacturing facilities located in the United States, Canada, or Australia.
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Q: How can I track my shipment? A: We keep you updated every step of the way! Once your package leaves our facility, we will email you a unique tracking number. You can use this number on standard international parcel tracking websites to view its live progress. If you ever lose your tracking code, feel free to contact us at service@pureisse.com
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Q: How much does shipping cost? A: We like to keep our pricing completely transparent. Every single order on our store features a flat international shipping fee of just $2.99 USD, no matter where you are located in the world.
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Q: Can I send my order to a different address or change it after paying? A: Absolutely. You are welcome to ship your items to an address that is completely different from your payment billing address—perfect for sending gifts! However, if you realize you made a mistake and need to modify your shipping address, please contact service@pureisse.com before 11:00 PM (PDT, GMT -7) on the exact same day you placed the order. After that time, your package moves to active fulfillment, and we can no longer make changes.