Return Policy

YOUR QUESTIONS ABOUT CANCELLATIONS, RETURNS, AND REFUNDS

  • Q: Can I cancel my order if I change my mind? A: Yes, absolutely—as long as your item hasn't been shipped out yet or hasn't entered our production line. If you reach out to cancel before that happens, we will happily call off the order and issue a full refund to your original account. If the item has already been picked up by our courier, we won't be able to stop it, but you can look into returning it once it arrives.

  • Q: What is your return window, and how do I make sure my item qualifies? A: You have 14 days from the day your package arrives to ask for a return. To be eligible for a successful return, we ask that the item be entirely unused, in the exact same condition you received it, and tucked safely inside its original product packaging with your order proof included.

  • Q: Are there any sneaky hidden fees for making a return? A: Not at all! We never charge restocking fees. At most, you will only ever pay a single shipping fee across the life of your order. Just remember to email our team before putting anything in the mail so we can authorize the request on our end first.

  • Q: I sent my item back! When will I get my money? A: Once your package safely makes its way back to us, we will inspect the item and send you a confirmation email to let you know it arrived. If the return criteria are met and your refund is approved, the funds will automatically drop back into your original payment method. This usually takes just a few business days depending on how fast your payment provider processes transactions.

  • Q: My refund was approved but I still don’t see it. What should I do? A: Banking systems can occasionally move a little slow! Before reaching out, we suggest checking your bank statement once more, contacting your credit card company (as it can take a few days for them to post the funds to your balance), and speaking with your bank about their hold policies. If you've done all three and still see no sign of your money, reach out to us at service@pureisse.com and we'll investigate!

  • Q: Who covers the shipping costs when I return an item, and where do I ship it? A: That depends on the reason for the return! If you're returning an item because of a change of heart or personal preference, you will be responsible for the courier costs to ship it back. If the fault was ours—such as a defective product, a damaged item, or a mix-up in the warehouse—we will gladly cover all return shipping costs. As for the address, our support team will provide the exact return address and shipping instructions as soon as your return ticket is approved.