YOUR PRIVACY QUESTIONS, ANSWERED
Welcome to our Privacy Center! When you shop with us, you share your personal information with our team. We take that responsibility very seriously. Below, we’ve broken down exactly how your data is handled in an easy-to-read Q&A format. By using our shop, you accept the guidelines listed below, which include transferring data internationally (such as to the US, Canada, or Hong Kong) to keep our operations running.
Q: What kind of information do you collect about me? A: We collect details that you type in directly, like your name, email address, phone number, and shipping addresses when you place an order, join our mailing list, or talk to support. If you buy a gift for someone else, we collect their shipping info too. We also automatically gather minor technical details (like your IP address, what browser you use, and what pages you click on) via cookies to ensure our website loads perfectly for you. Finally, we sometimes receive verification info from our trusted payment and marketing partners.
Q: Why do you need my information? A: Primarily to get your orders to you! We use your data to clear payments, print shipping labels, provide tracking updates, and help you out through our support channel if something goes wrong. We also use it to protect our site from fraud, look at web performance trends, and send you special discount offers if you choose to receive them.
Q: Do you sell my data or share it with others? A: Never. We do not sell your personal information. We only share it with companies that are critical to serving you—such as our credit card processors, delivery couriers, email systems, and fraud prevention teams. We may also disclose data if legally required by law enforcement, or if our business goes through a merger or sale.
Q: How can I control my communication and data choices? A: You are in the driver's seat.
-
Text Messages: If you receive order updates or marketing texts, you can unsubscribe instantly by following the prompt inside the text.
-
Emails: You can drop off our marketing list anytime by hitting the "unsubscribe" link at the bottom of our emails. (Don't worry, you'll still get your order receipts).
-
Data Requests: If you want to view, update, or completely delete the personal information we have stored on you, just email our team.
Q: Is it safe to enter my credit card on your site? A: Yes, absolutely. We use industry-standard encryption protocols during checkout to make sure your financial details are securely transmitted. While no system on the internet is completely risk-free, we utilize strong physical and digital safeguards to keep your records safe.
Q: How long do you keep my data? A: Only for as long as we absolutely need it to fulfill your orders, keep proper business records, resolve any customer disputes, or meet local legal regulations. Once that time runs out, your data is securely deleted or scrambled so it can no longer identify you.
Q: What about children's privacy and outside web links? A: Our website is designed for shoppers aged 13 and older; we never intentionally collect data from anyone younger. Also, if you click a link on our site that takes you to another company's webpage, remember that their privacy terms apply, not ours.
Q: I am a resident of California (or another regulated region)—what are my rights? A: If local laws grant you special data disclosures, you can submit a formal regional privacy request to our support desk detailing what information you need.
Still have questions? We’re here to help! Reach out to our dedicated privacy support team anytime: Email: service@pureisse.com